Frequently Asked Questions
What are the dimensions of a Prampocket?
The Prampocket is 18cm deep by 27cm across, with two 6cm wide, 22cm long Velcro straps that are 7-8cm apart.
Please check these measurements against the handlebars of your pram, buggy, stroller or pushchair. Please also remember that each Prampocket is handmade, so some slight variation in size may occur.
How Safe Are My Payment Details On Your Website?
Prampockets uses the secure services of PayPal to handle all payments, ensuring the absolute safety of your credit card details online.
All card details relating to your transaction will either be held by PayPal, we do not have access to the data ourselves.
Orders are currently being dispatched within five working days.
Please send us an email if you would like your Prampocket to be sent by Royal Mail Special Delivery, making sure to specify your delivery option so that you are charged accordingly.
All Prampockets are sent by a 1st Class, Royal Mail ‘Signed For’ delivery service at £2.95 (UK only).
In the unlikely event that a Prampocket is faulty in any way, please advise us within 7 days of purchase by emailing: email@example.com.
Please return the faulty item by standard or registered post and we will refund the price of your purchase (not delivery) to the original card details, or exchange it for the same design of Prampocket (stock depending).
No refunds will be given on postage if your item is not received on time.
We are not responsible for loss or damage to parcels in transit. The Proof of Postage and Tracking Certificate will be issued to the Buyer for them to make a claim for reimbursement with Royal Mail/Post Office if items are not received. Please inform us, using our Contact Form, within 2 weeks of your order being dispatched.
Can I Make An OverSeas Order?
ROYAL MAIL INTERNATIONAL SIGNED FOR costs are as follows:
France & Ireland – £9
Europe – £9
United States – £9.70
Canada, Asia, Australia & Japan – £10.05
WE CANNOT ACCEPT RESPONSIBILITY FOR ORDERS LOST IN TRANSIT.
If you place your order through this website and wish it to be sent overseas, then you will automatically be charged £2.95, this is for postage in the UK, but I will send an invoice for the additional extra overseas postage fees. Once this has been paid, I can then dispatch your order.